Following Memorial Day, the City of Arkansas City will continue the limited reopening of City Hall as part of Phase II of Kansas’ Ad Astra state reopening plan.

To maintain the health of its employees and help to limit the spread of coronavirus (COVID-19) locally, the City closed City Hall to the public in late March. However, City staff has continued to provide public services during this time through a variety of measures, including by telephone, video conferences, in-person appointments, and online, drive-through and drop-off methods.

Starting this week, Arkansas City Municipal Court has resumed weekly sessions with strict social distancing and other safeguards in place to protect everyone’s health.

Police officers monitor the main doors to City Hall on Tuesdays and only 10 people will be allowed in the building at a single time in order to maintain the limit of 15 established in Executive Order 20-34.

The Finance Department also will continue to operate its walkup window for cash payments.

Through Phase II, all other public business at City Hall will continue to be conducted online, by telephone or email, or via appointments. City Hall will be unlocked only during Tuesday court hours.

Critical services such as Fire-EMS, police, sanitation, water, wastewater and others will continue uninterrupted. All other City facilities, including the following, will remain closed to the public in Phase II:

• Agri-Business Building, 712 W. Washington Ave.;

• Arkansas City Public Library, 120 E. Fifth Ave.;

• Cleo Graves Memorial Hogan, in Ranney Park at 326 E. Poplar Ave.;

• Northwest Community Center, 615 W. Birch Ave.;

• Senior Citizens Center, 320 S. A St. (but meal program is continuing);

• Recycling trailers (recycling is set to resume in a new fashion starting June 1).

The City continues to encourage all citizens to follow all health recommendations when using city parks or trails, including safe social distancing methods, and to refrain from using these areas while sick.

Below are the City departments and divisions that operate out of City Hall, the contact information for those departments, and a description of how the city will continue to serve the public in a manner that minimizes citizens’ risk of exposure and increases our ability to deliver services over the coming weeks:


Finance Department: Customer service,

Municipal Court

payments and utility billing

For those residents who wish to pay by credit or debit card, the following services are available:

• Visit and click on “Online Payments” under the main photo or, in the top navigation bar, hover over “I Want To…” then “Pay,” then click “Utility Bill.”

• Access the City of Arkansas City’s online utility payment system directly at

• Call (620) 441-4401 or (620) 441-4402 to talk to a customer service specialist and pay by telephone (this option only available during business hours, from 8 a.m. to 5 p.m. Monday through Friday).

• Use the walk-up window, just to the right (east) of the main (south) door to City Hall.

For those residents who want to pay by check, the following services are available:

• Mail payments to City Hall, P.O. Box 778, 118 W. Central Ave., Arkansas City, KS 67005.

• Use the utility dropbox in the alley east of City Hall to drop off a payment.

• Use the City of Arkansas City dropbox at the Dillons customer service counter.

For those residents who want to pay with cash, the following service is available:

• Use the walk-up window, just to the right (east) of the main (south) door to City Hall.

To establish or stop utility service, call (620) 441-4401 or (620) 441-4402 to talk to a customer service specialist, or use the walk-up window. The walk-up window also is available for court payment plans.


Neighborhood Services Division: Building permits, code enforcement,

planning and zoning

For building permits, inspections and dropping off plans, all services will continue to be by appointment. Call (620) 441-4420 first, or email Neighborhood Services Division staff then will coordinate with citizens or contractors directly on how to best serve them.

For GIS, planning and zoning development needs, call (620) 441-4420 or email

Much Neighborhood Services Division information and resources also are accessible on the City’s website at


City Manager Department: City clerk/municipal court, human resources,

city manager, PIO

Services provided to the public out of the Human Resources Division, including job listings, are available on the City’s website at For questions or to schedule an appointment with HR, call (620) 441-4406 or email

Most applications and open government forms are available on the City’s website at For Municipal Court-related questions or to schedule an appointment, call (620) 441-4408 or email The walk-up window also is available to make Municipal Court payment plan arrangements.

The City Manager remains available by phone at (620) 441-4414 or by email at

The Public Information Officer may be contacted at (620) 441-4415, 660-5963 or


Other City facilities

Including City Hall, all city facilities housing city personnel remain off-limits to the public indefinitely, except for exceptional circumstances. This restriction includes the Bryant Shop, Central Shop, Fire-EMS Department, Parks Shop, Police Department, Water Treatment Facility and Wastewater Treatment Plant.

The Meals on Wheels program will continue indefinitely as a curbside pickup or delivery service only.

An overview of the City’s updated reopening plan is attached to this release, but is subject to change.

For questions or concerns about any of these closures or changes, call Public Information Officer Andrew Lawson at (620) (620) 441-4415 or email him at

For the latest information about COVID-19, visit the CDC website at or the Kansas Department of Health and Environment webpage at

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