Update: The 911 system in Cowley County is back online, according to CCEC.

 

A 911 system outage is currently affecting parts of the state, including Cowley County, according to a post on the Cowley County Emergency Communications Facebook page Sunday afternoon.

Local 911 calls may be answered by the backup center in Franklin County, and the information relayed to Cowley County dispatchers. Calls made to the CCEC non-emergency line at 620-221-5447 will be answered directly by local dispatchers. This number is the preferred contact method during the outage.

A Facebook post from the KS 911 Coordinating Council said the outage is due to a software conflict, and the software vendor is working to resolve the issue. Automatic reroute and text calls appear to be functioning normally, and the backup 911 centers in northern Kansas appear to be functioning normally.

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